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Support

Open a ticket

Average first response under six minutes, 24/7/365. Include your service ID and what you already tried — it gets you a real fix faster.

⚡ Creates a dedicated private channel under Web Support on our Discord server.

Discord Tickets (Fastest) discord.gg/5ah3dhVMmGLive help, ~3 min median reply
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Technical Desk #support-desk (Discord)24/7 Live ticket assistance
Abuse & Emergency #urgent-ticket on DiscordActioned within 1 hour
Support

Before you open a ticket

What should I include in a ticket?

Your service ID, the exact error message, when it started and what you changed just before. Attach a screenshot of the console if you can.

Do you offer phone support?

Not generally, but enterprise and bare-metal customers get a direct line to their account engineer.